6ace Privacy Policy – How We Protect Your Personal Data

1Who This Policy Applies To

This Privacy Policy applies to all individuals who access or use the 6ace online gaming platform at 6ace.vu, including registered players, applicants for registration, and visitors to the platform. It covers all interactions with 6ace — from browsing the website to placing bets, managing your account, and using the 6ace mobile app.

6ace is a platform intended exclusively for players based in the Philippines. If you are accessing 6ace from outside the Philippines, this policy still governs how your data is handled in connection with your use of the platform, though access from outside the Philippines may not be permitted.

For any questions about this Privacy Policy or how your data is handled, you can contact 6ace support at [email protected].

2What Personal Data We Collect

6ace collects personal information when you register, use platform features, and complete identity verification. The data we collect falls into the following categories:

We do not collect sensitive personal data such as health information, biometric data, or political opinions unless directly required for a specific verified purpose. Where biometric login is used on a compatible device (fingerprint or Face ID), this data is processed locally on your device and is not transmitted to 6ace servers.

3How We Use Your Personal Data

6ace uses personal data for the following legitimate purposes:

• Account management: Creating and maintaining your 6ace account, processing login sessions, and managing your profile settings.
• Identity verification (KYC): Verifying your identity and age as required before processing withdrawals and in compliance with applicable obligations to prevent underage access and fraud.
• Transaction processing: Handling deposits, withdrawals, and all account balance activity in Philippine Peso (₱ PHP).
• Platform security: Detecting and preventing fraud, unauthorised account access, and platform abuse, including sending OTP verification codes during login and transactions.
• Customer support: Responding to your queries, account disputes, and technical issues through our support channels.
• Responsible gaming: Monitoring account activity to identify potential problem gaming behaviour and applying voluntary or protective restrictions where relevant.
• Legal and compliance obligations: Retaining transaction and identity records as required by applicable law.
• Platform improvement: Analysing usage patterns in aggregate to improve the platform experience for players.

6ace does not use your personal data for unsolicited third-party marketing. If we send promotional communications related to 6ace platform features, you can opt out at any time through your account settings.

4When We Share Your Data

6ace does not sell, rent, or trade your personal data to outside parties. There are limited circumstances in which your data may be shared with third parties, and these are outlined below:

• Payment service providers: To process deposits and withdrawals, relevant financial data is shared with Philippine payment processors and banking partners. These providers are bound by their own data protection obligations.
• Identity verification services: KYC document checks may be processed through verified identity verification service providers. These providers handle data only for the specific purpose of verifying your identity.
• Legal and regulatory requirements: Where required by applicable law or by a competent authority, 6ace may disclose personal data. This includes disclosures related to fraud investigations, anti-money laundering checks, or court orders.
• Platform infrastructure providers: Service providers who support the technical operation of the 6ace platform — such as hosting and security services — may process data as part of their contracted services. They are not permitted to use this data for their own purposes.

All third-party providers who handle 6ace player data are required to apply appropriate security measures consistent with the sensitivity of the data involved.

5Cookies and Tracking

6ace uses cookies and similar tracking technologies on the platform website and app. Cookies are small text files stored on your device that help the platform function properly and allow us to understand how players use the platform.

The types of cookies 6ace uses include:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a visit. Without these, the platform cannot operate correctly.
• Functional cookies: Remember your preferences such as language or display settings to improve your experience on return visits.
• Analytics cookies: Collect anonymised data about how players navigate and use the platform, helping us identify areas for improvement. This data does not identify individual players.

You can manage cookie settings through your browser preferences. Disabling essential cookies will affect the functionality of the platform and may prevent you from logging in or completing transactions.

6How We Protect Your Data

6ace applies a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• SSL encryption: All data transmitted between your device and the 6ace platform is encrypted using industry-standard SSL protocols.
• OTP authentication: One-time password verification adds an additional layer of security to login and key account actions, reducing the risk of unauthorised access even if your password is compromised.
• Access controls: Personal data is accessible only to 6ace personnel and systems that have a direct operational need for it. Internal access is logged and monitored.
• Secure data storage: Account and transaction records are stored in secured systems with access restrictions and regular security review.

No system can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, 6ace will notify affected players and take immediate remediation steps. You can help protect your account by keeping your password secure, never sharing your OTP codes, and reporting any suspicious activity to [email protected] immediately.

7How Long We Keep Your Data

6ace retains personal data for as long as is necessary for the purposes described in this policy, and in compliance with applicable legal obligations. Specific retention guidelines are as follows:

• Account data: Retained for the duration of your account's active status and for a defined period after account closure, as required to resolve any outstanding disputes or legal matters.
• Transaction records: Financial transaction records are retained for a minimum period as required by applicable anti-money laundering and financial record-keeping obligations.
• KYC documents: Identity verification documents are retained for the period required by applicable law from the date of the last transaction on your account.
• Device and usage logs: Technical access logs are retained for a shorter operational period used for security monitoring and fraud prevention.

When data is no longer required and retention is not mandated by law, 6ace deletes or anonymises it in a secure manner.

8Your Rights Over Your Personal Data

As a 6ace player, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right to access: You can request a copy of the personal data 6ace holds about you.
• Right to correction: If any of your personal data is inaccurate or outdated, you can request that we correct it.
• Right to deletion: You can request that we delete your personal data where it is no longer needed for the purposes for which it was collected, and where no overriding legal obligation requires us to retain it.
• Right to restrict processing: In certain circumstances, you can ask 6ace to limit how your data is used while a query or dispute is being resolved.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. This will not affect any processing already completed before withdrawal.

We will respond to all data rights requests within a reasonable timeframe. In some cases we may need to verify your identity before processing a request, particularly for access or deletion requests.

9Children and Underage Players

The 6ace platform is strictly for players aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are under 21, do not register or attempt to use the 6ace platform.

Age is verified as part of the KYC process. If 6ace discovers that an account has been registered by or on behalf of a person under 21, the account will be closed immediately and any funds within it will be handled in accordance with our Terms & Conditions.

If you believe a minor has registered on the platform, please contact [email protected] as soon as possible so the matter can be investigated promptly.

10Policy Updates and Contact

6ace may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we use, or changes in applicable law. When material changes are made, we will notify registered players through the platform or by email.

The date at the top of this page shows when this policy was last revised. We encourage you to review the policy periodically, particularly if you are a registered 6ace player.

If you have any questions about this Privacy Policy, about how your data is handled, or about your data rights, contact the 6ace support team directly at [email protected]. We will do our best to respond clearly and promptly.